Desktop computers or laptops must have one of the following 32–bit or 64–bit operating systems:
Microsoft Windows 7
Microsoft Windows XP Professional with Service Pack 2 or Service Pack 3
Microsoft Windows Vista Service with Service Pack 1 for Business, Enterprise, or Home Premium
Microsoft Windows 2003 Server - Terminal Services
Microsoft Windows 2008 Server - Terminal Services
You must have the following software package:
Polycom video installer (required only if you are using video)
You can download the software from the Avaya Web site:
Avaya one-X Agent requires the following Microsoft products:
Microsoft Internet Explorer 7.0 or later (to use Click-to-Dial from Internet Explorer)
Microsoft .NET Framework 3.5 Service Pack 1
Microsoft Re-distributable Primary Interop Assemblies (PIA), required only when importing Microsoft Office Contacts from Microsoft Office 2003 or 2007
Windows Media Player R10 or higher, required if you are using the H.323 protocol
You can download the software from the Microsoft Web site: